Return & Refund Policy
Please email us at info@bentatiabaya.com with your order number to request a refund or exchange.
*Terms and Conditions: Once in your possession, all goods are your responsibility, so please handle all goods with extreme care and send the package using a method that insures the value of the goods, as well as keeping your proof of postage. We reserve the right not to process your return if the goods do not arrive within 30 days of receipt. To receive a refund, the goods must be returned to us intact, unworn, and undamaged within 30 days of receipt. When trying on clothing, please avoid using excessive force and avoid wearing perfume/deodorant, which may leave a scent or marks on the item. We will not accept any item for return if there is evidence that these instructions were not followed. We do not provide refunds on any products if the tag/card has been removed.
SHIPPING EXCHANGE
If the size fit isn't right for you and you want to exchange it, you can get a different size or a completely different item design (within the same price of the original item purchased or less) We may be able to exchange your order (1) time after we receive it back, and we will return/collect any payment adjustments.
COSTS OF RETURN SHIPPING
In accordance with our returns policy, return the product(s) in new and unworn condition in the original packaging. However, we do not refund the original shipping fees. If you choose to return the item on your own, you will be responsible for paying the carrier when you ship your return.
Bentati abaya will not reimburse the customer for return shipping expenses.
REFUNDS
We inspect all products before shipping to ensure the highest possible standards, but if you need a refund, simply return the goods to our warehouse within 30 days of receipt and subject to the terms and conditions outlined below.
Items purchased online and returned in accordance with our Returns Policy will receive a full refund. Your refund will be credited to the credit card used by the original purchaser and will not include shipping costs.
Please note if the expiration date on your credit card has passed or if the original card has been cancelled for any reason. A refund to a different card is not possible. The refund will be credited to the old card number, and the funds will be transferred to the correct account, though this may take longer than usual. If your bank has issued a new card to replace the old one (but it is still linked to the same account).
If you received a promotional discount on your original order, the amount charged and, if necessary, refunded will be adjusted to reflect the revised order value and appropriate discount level.
Please keep in mind that if a full refund is requested, all complimentary items received with the package must also be returned. If your item was part of a promotional package, such as buy one get one free, the free item must also be returned; otherwise, the cost of the free item will be deducted from the initial refund amount.
All returns are processed in the order in which they arrive. When a return is received, it may take up to 7 working days to process, or longer during busy and sale periods.
Please contact info@bentatiabaya.com if you have not heard from our returns team within 10 working days of your parcel being delivered. Once a customer's return has been processed, they will receive an email notification (please check your Spam/Junk folder for this automated message). Please keep in mind that the time it takes for a refund to appear in your bank account will depend on your bank's policy. After a refund has been issued, funds may take up to 10-14 days to appear in your account. Any item(s) returned with customer-caused damage (from personal use, wear, or insufficient packaging when returning the item(s)) will be returned to the customer.
*Terms and Conditions: Once in your possession, all goods are your responsibility, so please handle all goods with extreme care and send the package using a method that insures the value of the goods, as well as keeping your proof of postage. We reserve the right not to process your return if the goods do not arrive within 30 days of receipt. To receive a refund, the goods must be returned to us intact, unworn, and undamaged within 30 days of receipt. When trying on clothing, please avoid using excessive force and avoid wearing perfume/deodorant, which may leave a scent or marks on the item. We will not accept any item for return if there is evidence that these instructions were not followed. We do not provide refunds on any products if the tag/card has been removed.
SHIPPING EXCHANGE
If the size fit isn't right for you and you want to exchange it, you can get a different size or a completely different item design (within the same price of the original item purchased or less) We may be able to exchange your order (1) time after we receive it back, and we will return/collect any payment adjustments.
COSTS OF RETURN SHIPPING
In accordance with our returns policy, return the product(s) in new and unworn condition in the original packaging. However, we do not refund the original shipping fees. If you choose to return the item on your own, you will be responsible for paying the carrier when you ship your return.
Bentati abaya will not reimburse the customer for return shipping expenses.
REFUNDS
We inspect all products before shipping to ensure the highest possible standards, but if you need a refund, simply return the goods to our warehouse within 30 days of receipt and subject to the terms and conditions outlined below.
Items purchased online and returned in accordance with our Returns Policy will receive a full refund. Your refund will be credited to the credit card used by the original purchaser and will not include shipping costs.
Please note if the expiration date on your credit card has passed or if the original card has been cancelled for any reason. A refund to a different card is not possible. The refund will be credited to the old card number, and the funds will be transferred to the correct account, though this may take longer than usual. If your bank has issued a new card to replace the old one (but it is still linked to the same account).
If you received a promotional discount on your original order, the amount charged and, if necessary, refunded will be adjusted to reflect the revised order value and appropriate discount level.
Please keep in mind that if a full refund is requested, all complimentary items received with the package must also be returned. If your item was part of a promotional package, such as buy one get one free, the free item must also be returned; otherwise, the cost of the free item will be deducted from the initial refund amount.
All returns are processed in the order in which they arrive. When a return is received, it may take up to 7 working days to process, or longer during busy and sale periods.
Please contact info@bentatiabaya.com if you have not heard from our returns team within 10 working days of your parcel being delivered. Once a customer's return has been processed, they will receive an email notification (please check your Spam/Junk folder for this automated message). Please keep in mind that the time it takes for a refund to appear in your bank account will depend on your bank's policy. After a refund has been issued, funds may take up to 10-14 days to appear in your account. Any item(s) returned with customer-caused damage (from personal use, wear, or insufficient packaging when returning the item(s)) will be returned to the customer.